Request Tracker is an open source issue tracking and help desk ticketing application. It records what work has already been done to resolve user problems, and what still needs to be done.
Request Tracker is a complete customer service and customer support package. It organises your customer service requests so you can deal with each promptly and thoroughly.
With Request Traacker issues can be assigned to individual team members or to the group as a whole. Avoid issues being missed when everyone thinks someone else is handling it.
You can interact with Request Tracker either via the website or via email. Users can continue to report problems by email as they always have, and you can respond and update issues just by sending email.
We provide a 30 day free trial, so you can find out if Request Tracker is right for your organisation with no risk. If you decide to sign up you can cancel at any time with no notice.
Our software takes care of installation, configuration, and provisioning the service. All your data is kept securely and backed up, and if anything does break, we'll fix it.
Not everyone works exclusively from the office. By using Steady Service hosted Request Tracker you can get access to your data at any time, anywhere you have a web browser.